Each business is unique and so are their challenges, but the process for businesses to achieve organizational excellence is largely the same. It really comes down to what you want to change, identifying solutions, communicating across the organization, and measuring progress to hold the entire organization accountable. To get started, you need to have a vision of the future, a team of experts within your organization, and the ability to gain buy-in from every level of the organization.
"Can anyone do their job all by themselves?"
When you’re trying to actively change a business it takes a lot of time and a lot of people working together.
The most successful changes work through a series of conversations from communicating the outcomes, through understanding, agreement, and commitment and on to accountability.
Once people understand why we do our work, they can visualize solutions to whatever stands in our way.
9 steps to operational excellence
- Identify and define the purpose and objective (discover).
- Identify the processes and people involved (develop).
- Define how you will measure success (deploy).
- Define functional and relational processes that require change.
- Define the optimal workplace for success.
- Train everyone impacted.
- Conduct regular and frequent conversations about what is important.
- Adjust the frequency as appropriate.
- Report your success with the evidence of your achievements.
“Working with Faro Partners has made an impact on my day-to-day work as well as my personal life. Success in our lean deployment depends on both the tools of improvement and the leadership culture. Learning the idea “you don’t know what you don’t know” allowed me to open up to learning and feedback. ”